Cameras & printers

The lights are flashing on the lens of my mini 8 / mini 9

Try reinserting the batteries with the lens in the open position which should hopefully reset the issue. Failing this, the camera would require a repair. If the camera is still within the warranty period and you have retained the proof of purchase, this should be covered – subject to inspection. You can book a repair at https://repairs.fujifilm.eu/en/fujifilm-repair-centre/

Film counter shows incorrect number of shots

The film exposure counter will reset if the back of the camera is opened whilst film is loaded.
For example, if someone opens the back cover after 6 shots have been taken, the counter will then show a full 10 left when in fact there are only 4. This normally happens when someone you know is interested in the product and opens the back cover by mistake, best to let them know straight away if they show interest to save your film!

My camera / printer is faulty what should I do?

If you are experiencing a fault with your instax product we recommend you return it to the retailer you purchased it from together with a copy of your proof of purchase. If the product is still within it’s 12 month warranty period and you would like to arrange a repair please visit: https://repairs.fujifilm.eu/en/fujifilm-repair-centre/

Why are my photos coming out too dark/too bright? – mini 8 | mini 9

This is usually due to choosing the incorrect setting on the dial found on the front of the camera. Be-fore you take your picture, always take a look at the front of the lens to check the dot on the lens aligns with the light that is lit (in orange). If it is on the wrong setting, the photos can come out too bright or too dark.

How many shots can my camera / printer take before I have to change/recharge the batteries?

This depends on the camera or printer you use but all products can shoot/print around 100 photos be-fore having to change the batteries. Some products can do many more than that from one set of batter-ies, e.g. the instax SQUARE SQ6 can shoot around 300 photos on one set of batteries.

My instax mini 90 / WIDE 300 shows the letter E, what does this mean?

This is an internal error which cannot be repaired or remedied, Please visit the following link and en-sure you mention you are experiencing this error: https://repairs.fujifilm.eu/en/fujifilm-repair-centre/

What mobile application do I require to use my instax SHARE SP-2/ SP-3 printer?

To use the instax SHARE printers you will need to download our free instax SHARE app. This can be found on the App Store or Google Play Store.
https://itunes.apple.com/gb/app/instax-share/id716505912?mt=8
https://play.google.com/store/apps/details?id=com.fujifilm.instaxshare&hl=en_GB

What temperatures can my camera/printer operate in?

+5°C/+41°F to +40°C/+104°F, if taking images below 5°, keep developing the picture in a warm place.