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questions answered here.

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Learn about our instax film
and how best to use it.

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For all your purchasing queries.

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Popular questions

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Why are my photos coming out too bright/dark? - mini 8 | mini 9

This is usually due to choosing the incorrect setting on the dial found on the front of the camera. Before you take your picture, always take a look at the front of the lens to check the dot on the lens aligns with the light that is lit (in orange). If it is on the wrong setting, the photos can come out too bright or too dark.

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Film counter shows incorrect number of shots left

The film exposure counter will reset if the back of the camera is opened whilst instax film is loaded. For example, if someone opens the back cover after 6 shots have been taken, the counter will then show a full 10 left when in fact there are only 4. This normally happens when someone you know is interested in the product and opens the back cover by mistake, best to let them know straight away if they show interest to save your film!

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Where can I buy instax products from?

To ensure you are purchasing authentic instax products we advise you purchase from our authorised retailers: Argos, Amazon, Asos, Boots, Currys PC World, Jessops, John Lewis, Urban Outfitters and Very.

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Why has my film not developed properly?

Once a picture has been taken it takes around 90 seconds to develop, during this time it is important you don’t crease, squeeze or shake the film. These types of actions can affect the distribution of film chemicals whilst the film is developing creating artefacts to your shots. Of course, some users do this to creative effect!